Cancel/ Change Order Policy

Order Adjustment and Address Verification Policy

At Greenmartstore, we recognize the significance of flexibility in your plans. To enhance your shopping experience, we offer a dedicated window for cancellations or modifications.

1 Cancellation or Modification Within 4 Hours

• Feel free to cancel or make changes effortlessly within the initial 4 hours after placing your order.

• To request a change, please utilize the “Contact Us” section on our website to create a ticket, or contact our dedicated customer support at support@greenmartstore.com.

• We are committed to assisting you promptly during this timeframe.

2 Policy After 4 Hours

• Once the 4-hour timeframe elapses, we regret that we cannot accommodate further cancellations or modifications as the order will have entered our processing stage.

• Your understanding in this regard is greatly appreciated as it allows us to maintain our shipping efficiency.

3 Address Accuracy

• To ensure the successful delivery of your order, it’s crucial to double-check the accuracy of your delivery address during the ordering process.

• Please review and confirm all details, as providing the correct and complete address information is the customer’s responsibility.

4 Address-Related Issues

• Please be mindful that any issues arising from non-delivery due to address errors (such as incorrect street numbers, zip codes, or missing apartment numbers) will not be the liability of Greenmartstore.

• We value your attention to detail to ensure a seamless delivery experience.

5 Customer Support

• Our customer support team is ready to assist you with any questions or concerns regarding your order status.

• Feel free to reach out at support@greenmartstore.com. Your satisfaction is our priority.

6 Contact Information

• Store Name: Greenmartstore

• Support Email: support@greenmartstore.com

• Business Address: 8000 W 85th Ter, Overland Park, KS 66212, United States

• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday